What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (3 year average rating)
4.85/5 calculated from 1310 reviews submitted in the last 3 years
Evan (United States) -
A Northern Soul, Apr 2024
The service was excellent: pre-trip consultation and during the trip. I had a memorable, informative and fun...
Rochelle (United States) -
Independent Travel, Apr 2024
Excellent service from Lexi and all the travel consultants who I called while on our trip.
Liam (United Kingdom) -
Best of Japan, Apr 2024
Inside Japan was an integral part of our first trip to Japan and really added to the whole,...
Mariusz (Poland) -
Independent Travel, Apr 2024
Everything planned in details. Thanks to you dreams come through
Adrian (Australia) -
HYPERJAPAN's J-Pop & Go! , Apr 2024
Service could not be faulted even receiving information about earthquakes and other possible interruptions was very helpful and...
Virginia (United Kingdom) -
Japan Unmasked, Apr 2024
The trip was fabulous in particular Nagano and our stay in the temple lodgings as well as our...
Fredrick (United States) -
Spring Elegance, Apr 2024
Our experience with Inside Japan was excellent, from the pre-trip information, Kellie Carr and travel arrangements, to Paul...
Gerardine (United Kingdom) -
Japan Unmasked, Mar 2024
Great service and a wonderful trip
Han (United States) -
Independent Travel, Apr 2024
I submitted my review to the customer service manager and got a refund of 1200, which I really...